Hi, how can we help?

Set up or change your ShopeePay PIN for each individual store to authorize a refund via the Partner App / Web Portal.

ShopeePay PIN will need to be shared with store staff to initiate a refund.

Shopee Partner App: 

Tab on Settings > Enter Verification Code > click Continue > Input your desired PIN under Create / Change Store PIN.

Shopee Partner Web Portal:

Tab on Settings > Accounts > Create / Update Store PIN